Queen's Hospital

Queen's Hospital 2024-05-14 Person 4 5 0

There was a long waiting time (16 hours approx) with no indication how much longer one would have to wait. However, the medical team could not have been more thorough, polite and professional, I was very impressed with the level of treatment I received.

I received treatment that gave me peace of mind and had an excellent doctor who performed lots of tests to reassure me.

Queen's Hospital 2024-05-14 Person 3 5 0

Need more improvement

Increase beds and speed up the treatment

Queen's Hospital 2024-05-14 Person 4 5 0

Looked after my mum as well as they could

The bed situation was very long Waiting in the corridor But mum was looked after

Queen's Hospital 2024-05-14 Person 2 5 0

Certain departments were great and some absolutely awful. The lady taking my bloods was really rude. The nurses while I waited for a bed were doing their best and were treated really badly by some patients. I was not found a bed and had to sit in a chair from 5pm until 11 am the next day My surgical team were great, especially the female member (not sure of her name) she gave me great care and came to check on me after surgery. While I was on the ward recovering all the nurses were awful. I had to ask for water for 2 hours straight and they didn’t bring it to me as they kept forgetting. I had to physically get out of bed after my appendix surgery and walk down the corridor to find some. The next day I was discharged and 5 mins after they told me they were trying to rush me out of the bed, even though I just had surgery, could hardly stand up alone and was waiting for someone to come and collect me.

More staff, more communication, have post op nurses that care.

Queen's Hospital 2024-05-14 Person 2 5 0

Where do I start! To spend 14 hours in A&E, bad leg wound to a 95 year old man, stitched up in corridor after about 13 hours is a quite disgusting state of affairs. The fact that, so far at least, there is no infection is a miracle. After about 12 hours a sister and doctor came round, they were not able to call up the x-ray that had been done because for some reason they were not able to call it up, let alone read it. They looked at the wound and decided it needed to be seen by an orthopaedic doctor. When she arrived (Isabella) she did a good job even though her 'table' was the seat of a wheelchair that umpteen people had used. A disgrace. The questions that you pose in this survey are difficult and do not easily allow for useful answers. The staff are kind and respectful but no-one really knows what is going on. The system, if there is one is chaotic. There is no adequate follow up of the patient's journey through A&E resulting in patient's having to stay longer than necessary thereby exacerbating the already hopeless backlog. There is a clear lack of leadership at every level. Of course, the hospital is badly laid out. Of course there are too many people in the catchment area for the available medical facilities left in the area. Of course some of the people going to A&E shouldn't be there since they have not been involved in an accident and are not in need of emergency treatment BUT none of those things, whilst contributing factors, should result in the totally dysfunctional A&E department at Queens.

Just about everything

Queen's Hospital 2024-05-14 Person 4 5 0

Because the waiting times were too long

I think you should think about having a ticket system or some kind of virtual que in an app for a&e so that people do not have to wait more than 15 hours just to be seen.

Queen's Hospital 2024-05-14 Person 4 5 0

A

A

Queen's Hospital 2024-05-14 Person 2 5 0

Sky A ward excellent. Amazing experience. Same day emergency care shocking how people are treated. Was told to go to ward only to be told by porter there was no beds available. Very poor.

More staff. Better communication. In sdec I must have spoken to about 4 drs repeating myself to each one. Sky A ward on the other hand was amazing. Great staff who actually care.

Queen's Hospital 2024-05-14 Person 2 5 0

I waited for 48 hours before being given a bed. I was sitting in a chair before that. The staff were rude and unhelpful.

Not having to wait in a chair for 48 hours. Give the staff training in not being so unhelpful.

Queen's Hospital 2024-05-14 Person 4 5 0

The treatment was good I felt there was a lack of communication about waiting times etc Possibly there could be light up signs giving this info etc

Nothing could be better because the vast amount of people who needed attention this restricted the amount that staff had to deal with this they were all working flat out